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We love using HubSpot CRM, we use it for EVERYTHING pre-sales. That includes marketing hub, sales hub, the free CRM, and everything in …
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1495)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1504)8.484%
- Interaction tracking (1450)8.383%
- Workflow management (1461)8.383%
Reviewer Pros & Cons
Sales Manager
Granite Technology Solutions (Information Technology & Services, 11-50 employees)
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4748)Attribute Ratings
Reviews
(1-25 of 714)Companies can't remove reviews or game the system. Here's why
April 01, 2024
HubSpot CRM Review
We use it to organize all of our business development and partnership efforts. It addresses the problem of having to deal with thousands of different contacts and being able to manage each of their activities in one place.
- Sequences
- Data Insights
- Automation
- More customization
- More integration with data intelligence platforms
- Hyperlinks as personalization keys
March 30, 2024
HubSpot is all you need.
We use it as our main CRM. We track sales deals and customer onboarding status. We also log support tickets that connect to our Jira account. This way, we can see the complete history of the customer.
- Integrating with multiple platforms.
- Showing all activity with a customer.
- Providing ways for us to learn how to best use it.
- A user friendly interface that is easy and intuitive to navigate.
- The only thing I would say, which isn't a major thing, is that editing emails in workflows would be better. I'd like to see it have more formatting options, like creating an email from the email options.
March 30, 2024
Ted's Review
I aim to work with leads/prospects in my sales pipeline. It keeps me organized, and Email Sequences allow me to contact my prospects constantly. Tasks keep me engaged with prospects on time, and the Quoting system will enable me to acquire their business quickly and all in one spot.
- "Scrapes" all the Customer's information from email and website.
- Sequences to automate my continued outreach.
- Pipeline reporting to know where I stand for the month.
- Quoting system allows me to working within HubSpot.
- Calling & emailing directly through HubSpot automatically tracking my activity.
- Email Sequences NOT starting a new thread, but rather continuing a thread to help Prospects review the history of our discussion to jar their memory.
- Email Sequences allowing me to re engage MULTIPLE Contacts (not just one).
- If a payment is required on the quote, do not let the Customer leave the page (many forget to click the "Pay now" button, causing me to email the link back to their quote and instruct them to continue in the process).
- 2-way texting.
March 30, 2024
Hubspot works well!
I use Hubspot to manage a lot of data and our clients and find its interface very user-friendly. The tracking of emails and notes is very helpful to me and helps me keep everything in one place, compared to making a ton of reminders elsewhere. The product helps a lot of my colleagues as well, but I use it more, and it helps me stay organized.
- Database Management.
- Email Sender.
- Task List.
- Ways to track % of sales made from emails easily.
- Email pop up not always showing when setting a task.
- Not the easiest to navigate, had to go digging for a lot of things I needed.
March 30, 2024
Review
I use HS to help charities with packages for their gala/event. I send quotes, general information, and check in after the event for the winner information. Then, I also send the invoice. We communicate as a team through each event as well.
- Task queue.
- Prompt notification.
- Ease of use.
- Sometimes, it takes a while for a quote to be published.
- Automation for calculating charity proceeds.
- Editing invoices after they are created.
March 30, 2024
My Experience with HS.
Sales and customer success use HS extensively. For sales, retrieving emails and seeing what communications we have sent to specific contacts and organizations is awesome. It's also great to see all the activity these contacts or organizations have been engaged with. Dividing territory is useful for a global sales team as well. For CS, it's great to divide up who handles what accounts for overall transparency.
- Contact Owner.
- Activity Tracking.
- Sometimes, tracking isn't fully coherent. E.g., you send an email, and it says that tracking data is not available because the user chose not to track this email when, in reality, the user never clicked anything to not track the email.
- Emails look 10/10 prior to sending, then you send it and line breaks aren't incorporated. Makes emails (especially important for sequencing) look extremely messy and unprofessional.
March 30, 2024
HubSpot CRM review
Our sales team mainly uses HubSpot CRM. It helps us reach out to new potential prospects, which is essential for our organization as it can lead to new contracts or give our customers a proper idea of what we do. In addition, HubSpot CRM is straightforward to interact with, which always motivates our teams to do more.
- HubSpot CRM stops sequences once the prospect has responded, which helps avoid confusion.
- HubSpot CRM also tracks the number of sequences completed by each team member, motivating users to always strive for the top.
- HubSpot CRM also keeps track of how many meetings you achieve, which is a great advantage.
- HubSpot CRM could update the prospect positions through their responses to avoid confusion.
- HubSpot CRM has the capacity to track the number of meetings your team members are accomplishing, but it is not very accurate.
- HubSpot CRM could also automatically remove a potential prospect from receiving sequences when they clearly state it in their responses.
I currently use HubSpot CRM primarily for scheduling meetings (tours) for my apartment community. I also use HubSpot for e-mail campaigns. I have previously used HubSpot for prospect follow ups, tracking prospect traffic on websites and emails. Overall, I wish my company used HubSpot as our main platform for engaging with prospects. The work flows are absolutely amazing and we would benefit from that.
- Scheduling Meetings
- Tracking customer engagement
- Ticket flows
March 29, 2024
HubSpot CRM Review!
HubSpot CRM does a fair job at keeping contacts organized and allows for all users to contribute to keeping tabs on customers. It also allows us to manage and track all communications between our consultants and management. I especially like using it paired with the gmail extension which allows me to track my emails and even see when the client opens them.
- Organize contacts
- Ease of access
- works seamlessly with gmail
- more customizable UI
- Easier to use UI for managing contacts
- Allow for easy uploading of photos, media, notes on customer file to add detail and context.
March 29, 2024
HubSpot CRM is the Best CRM Platform!
I use HubSpot CRM on a daily basis, searching for new companies and contacts to prospect. Hands down the best CRM!
- User friendly experience
- Integration with other applications
- all in one CRM
- When operating tasks, the overdue ones get jumbled it would be nice to be able to go back to specific days instead of it be put in an overdue pile
March 29, 2024
A strong, user friendly CRM for SME Sales orgs
HubSpot is our primary CRM for managing our B2B sales and account management. As a Sales Manager, I use it to manage contacts, companies, and deals. I also use it for its reporting functionality, which produces forecasts for future sales and reports on the performance and conversion rates of our full-cycle sales process.
- Easy to navigate, user friendly.
- Sequences make automating outbound outreach easy.
- Tracking email opens, clicks and other metrics for engagement.
- Makes it easy to keep on top of future tasks.
- Relatively fast and powerful.
- The Deals page is awful, and the layout is not customizable. On a small laptop screen, you can barely even see one line of text on a deal because of the ridiculously oversized banner message above the pipeline stages containing info such as "total deal amount," "weighted deal amount," etc. I should be able to move that.
- Some of the integrations could be a bit more intelligent. For example, sometimes, calling an existing contact from HubSpot using the same number will automatically create a new contact because the number dialed is (+44)776... instead of the local format of 0776.
- Email replies to automated meeting reminders should be logged in HubSpot. Prospective customers most commonly reply when they are unable to attend and include important info about why and when to speak instead. They shouldn't have to copy and paste into Log Email from Outlook every time.
March 29, 2024
If you need a good follow up CRM, HubSpot is your CRM!
HubSpot makes it easy to log and keep track of emails and workflows. The design of HubSpot is user-friendly and easy to use. It helps me keep track of my daily tasks/ reminders and upcoming meetings. HubSpot has excellent customer service when you call in for help. This company gets a 10/10 review from me. I highly recommend everyone try HubSpot for one of their CRMs.
- Task reminders.
- Workflows
- Email tracking.
- Sequences
- Customizable colors.
March 29, 2024
Hubspotting
I use it as a sales rep. I use it for it's CRM capabilities, tasks, sequences, templates, and quotes.
- Sequencing
- Tasks
- Deal management.
- If you could tie certain products together for a quote, for example, if I were to select a product, it would automatically attach other products that need to go with it rather than selecting each one separately.
- When you select sequences, I had to find that you need to click All and then go up to see created by "Me." If you click the drop-down button, the user isn't first.
- When different users are in the account, maybe separate it by Account manager, support, etc. so everything isn't lumped together in the same middle area. I have to search a lot for things that pertain to just me.
- BIG- With Marketing, they are separate and send out emails. There should be a way to click something that says you're engaged with them so they don't receive any marketing emails while you're working with them. To me, it's annoying, and to the potential, I'm sure it's also irritating.
March 29, 2024
HubSpot CRM review.
I use HubSpot daily to reach out to potential new clients. It is great to be able to track progress and see if clients have opened the emails, including clicking on any of the links. HubSpot is easy to use. I feel that I haven't even begun to touch all possibilities. I like how I can save templates for sales emails, which saves me time. My team provides me with new leads every day, and it is also easy to add information, merge contacts, and create new contacts.
- Track progress, see how many opens an email have.
- Saves and suggest sales templates.
- Easy to add notes to particular customer.
- Our entire team can log in an edit and add contacts.
- There are probably email softwares that prevents Hubspot emails from reaching them. There is always some bounce rate.
- I am using Hubspot with Gmail. I am not a fan of Gmail, and perhaps HubSpot could suggest other better email platforms.
March 29, 2024
HubSpot For Life!
This is probably one of the best CRM platforms I have ever used and I have been in sales for 20 plus years. Whats amazing is their customer service. They go above and beyond to help me and so grateful for each of them. It’s very user friendly. Easy to navigate and fun to use. It’s tracking all my leads, deals and everything else in between. I will be long time user guaranteed! The only thing I wish is better KPI tracking for lower cost!
- Customer service
- Tracking all the tasks and sending me notifications
- Email intergration
- KPI tracking, better KPI dashboard
- Better filter system
- Maybe more education on organizing leads
March 29, 2024
Amazing CRM but don't forget the smaller details
We use it across all departments, marketing, sales, customer support it helps with automation alot, I would oversee marketing a some sales process and it really helps give a clear picture processes and campaigns from start to finish and everything else in between.
- Automation
- Segmentation
- Target Companies
- Allowing to embed polls / surveys into sales emails would help
- Software to easily host webinars in the portal via marketing dashboard
- Alert you when you haven't reached out to a 'prospect' after a certain amount of time
March 25, 2024
HubSpot CRM just works
We use HubSpot CRM to track tickets, email, reporting all in one localised place which gives us ease of use and the ability to see where we can improve
- reporting of tickets
- communication externally
- reporting on our stats
- remove email threads and just use the latest reply
- highlight notes better
March 25, 2024
GREAT SOFTWARE
It helps with organization, priority, and deal tracking. It literally has all forms of contact methods, including LinkedIn. It also allows you to change properties to fit your business needs.
- Love that you can customize to fit your always changing goals.
- Very User Friendly
- Helpful to stay organized
- It took along time to get used to set up.
- Allow Mass sending of templates to different emails.
- Allow place to save Instagram Handle as well.
March 24, 2024
HubSpot CRM - user friendly and productive CRM
HubSpot CRM is definitely user friendly. I enjoy the opportunities that CRM gives us and all the supporting background that is created as a Community and Knowledge Base.
- Creates an opportunity to keep all necessary data at one place
- Gives a great opportunity to nurture leads and generate Deals
- Has plenty of integrational options
- Prospecting page has to provide bulk addition and assigning options
March 09, 2024
Hubspot feedback from 2years old user
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot CRM to store all our contact details and what is ongoing with that specific contact, what deal is in process, whether it was done or not, what is the revenue, reach out to new people, keep a record of the conversation that happens with that contact and many more.
- manage contacts
- keep the record
- show your progress
- interface
- easy to filter out the contracts
- improve the contact customisation
We use HubSpot as our main customer database. Our sales team runs their business through HubSpot. We monitor sales activity, pipeline metrics, and closed won revenue through HubSpot dashboards. HubSpot is the lifeline of our sales team. Each day, reps log in to HubSpot, and the CRM runs our day, tells us who to call and who to email, shows us deal progress, etc. Without HubSpot, our team would be lost and unable to function at a high level.
- Tracks activity metrics.
- Delivers information regarding inbound leads.
- Presents quota attainment and closed won/lost revenue in a meaningful way.
- Advanced reporting and exporting capabilities.
- Dashboard creation could be easier.
- Use of AI could be enhanced.
HubSpot CRM stands out for its effective sales tools, particularly in logging customer data and history. This feature equips sales teams with insights into customer preferences and engagement, enabling personalized approaches and improved relationships. Its user-friendly interface and seamless integration with other platforms enhance its utility, making it a go-to for businesses aiming to streamline their sales processes and boost company revenue. In summary, HubSpot CRM's focus on detailed customer insights and ease of use makes it a vital tool for optimizing sales strategies and achieving better outcomes.
- Communication history
- Tracking progress
- To Do reminders
- Should be able to clone a deal for repeated business in an effort to continuously track revenue.
- One-click access to most common features, such as adding a new contact
March 06, 2024
Sales director
The major objective is sales: both deal creation and closing deals. Then I manage contacts, track deals through various stages, and automate follow-up emails and tasks. Unfortunately, I do not yet use the comprehensive reporting tools and dashboards that allow businesses to measure the effectiveness of their sales. The major plus is that it offers clear visibility into the sales pipeline, enabling me and my sales teams to track the status of deals, forecast revenue, and prioritize efforts on the most promising opportunities.
- Manage contacts
- Track deals
- Manage projects
- Interface
- Report for basic user also
- More automation
March 05, 2024
Hubspot CRM Review.
We use it to create deals and track potential clients. We also use the platform to track the continual progress of conversations between us and clients as well as potential clients. I use the platform to import potential clients and track the data and communication between us and our clients.
- Organized
- User Friendly.
- Customizable
- Trouble with importing.
- Problems with multiple companies that are identical.
- Can't use it when the server is down.
March 05, 2024
The Best CRM You Can Work With This Decade
I use it to log and process orders that our clients purchase from our website. I am able to locate their main contact information, as well as to map accordingly the client's order data, such as invoice number, and link that into our in-house CSR database so it can be properly linked to the contact's information based on the order that the clients place on a daily basis. This allows me to also get in touch with them easier, by linking their phone number and email address, and either call them or chat with them directly.
- Their UI is one of the friendliest I've ever worked with
- The UX makes it impecable to work with several channels of third-party apps
- Increase automation of linked apps to the CRM